6 Ways to Troubleshoot Your Computer Stuck at ‘Verifying DMI Pool Data’

By: Parvat Sarvade - Updated: August 22, 2018 9:56 am

Your computer is stuck at “Verifying DMI Pool Data” and you can’t log onto your home screen. Well, your Windows PC has encountered a critical problem.

Issues concerning the DMI (Desktop Management Interface) should not be overlooked. The DMI abstraction layer provides information to your operating system. Basically, it is the bridge between hardware/devices and the OS.

So, try to fix this issue on priority. And, there are about six ways to troubleshoot this issue, without seeking any professional help.

Quick Links:

1. Try Reconnecting Each Drive One By One

A faulty disk drive can hang your computer, and keep it stuck at ‘verifying DMI pool data’. To fix this, you can first disconnect all disk drives and try to boot your computer. Then, you can reconnect each drive one at a time.

Remember, you need to disconnect the disk drives that aren’t necessary for booting the computer. When you reconnect the drives one by one, you’ll detect the faulty drive. This way, you can replace or repair the faulty disk drive.

To remove the disk drives from your computer,

Locate the CD/DVD drive on your computer CPU unit
Open both sides of the protective case covers
Unplug the screws on the back of the drive slot
Slide the protective panels off
Gently remove the cables
Unscrew the drive with one hand
Slide the drive out of its holder

You can reconnect the drives one by one by reversing this process. Make sure you place the drive on clean clothes after removing. You can also clean the dust off the drive with a small blower.

Reboot your computer every time after reconnecting one disk drive.

2. Unplug & Uninstall New Hardware

Is your computer getting stuck at “verifying DMI pool data” after you’ve installed a new hardware? Well, in such case, you need to disconnect the new hardware and remove its support software from your computer.

And, by new hardware, we mean a new graphics card, an additional RAM, or a new disk drive. These three components are predominantly involved with the Desktop Management Interface process.

But, before you disconnect a new hardware, you need to uninstall the drivers. Here’s how you do it.

Press the shortcut keys – ‘Windows’ and ‘R’ on your keyboard
This launches the Run dialog box
Type ‘devmgmt.msc’ in the box
Click on OK to launch the Device Manager
You see a list of drivers in the Device Manager window
Right-click on them (graphics card/disk drive/RAM)
Click on ‘Uninstall’

Now, to remove a new graphics card,

Uninstall the graphics driver (as mentioned above)
Shut down the computer
Disconnect the AC cord and open the protective case
Locate a card (graphics card) at the monitor cable socket on the rear end of the CPU machine
Disconnect the monitor cable
Unscrew the graphics card hold
Push the card from below to pop it upward (that’s how it ejects from the holder)
To fully release the card, undo the plastic clip on the slot (it is connected to the motherboard, so unfasten it gently)

Fix #1 illustrates the steps to remove a disk drive, so follow them accordingly. For steps to remove an additional RAM, you can check out the solution #1 in our article “[Full Fix] BAD POOL HEADER Error in Windows 10”.

3. Reseat PCI Cards and RAMs

Reseating a PCI card or RAM is a good step to diagnose and solve this problem. There’s a strong chance that your computer won’t get stuck at ‘Verifying DMI pool data’ after reseating a RAM or a PCI card.

To reseat a RAM,

Completely power down your computer
Unscrew the protective case of your CPU machine
Pull the latch to release the side panels
Slide the side panels outside to open the case
Locate the RAM (it is located under the hard drives or the disk drives)
Gently press both the clips on the RAM holder (one clip is on each side of the holder)
Carefully displace each RAM module by sliding it outward
And, place the RAM back into the holder
Firmly press the clips on each side

This way, your RAM gets reseated back into place. Try rebooting your computer to check if this solves the issue.

To reseat a PCI or expansion card,

Shut down your PC
Open the computer case as illustrated above
Disconnect any external cables and attachments
Unscrew the retaining screw
Locate the PCI card slot on the motherboard
Carefully grab the card and pull it out (do this gently with a firm grip of both hands)
Inspect the PCI card and slot
Clean the dust (if you find it dirty) with a brush
Reinsert the card back into the motherboard slot
Screw the retaining screw and firmly tighten it
Close the computer case

Reboot your PC to see if your computer still gets stuck at “Verifying DMI pool data” or not.

4. Clear CMOS

Clearing the CMOS memory is like resetting your whole computer. Your computer getting stuck at “verifying DMI pool data” is a sign that your CMOS is overclocked.

To clear CMOS,

Restart your computer
When the first startup screen appears, press the setup key
Usually, F1, F2 or X is the setup key for most computers
Ensure that you press the setup key within a second
Now, repeatedly tap the keys “Del” or “F2” to enter the BIOS setup menu
In some computers, you can enter the setup menu by pressing “F8”, “F10”, “Esc” or “Tab” keys
Your screen displays – BIOS SETUP UTILITY
Once the BIOS loads completely, you’ll see a key at the bottom that says Press F9 for Setup Defaults
Click on it and confirm with the Yes
Now, go to the Security tab
Search for an option that says Reset All Settings or Restore Factory Defaults
Click on it or select it and press the Enter key
When you see a confirmation message, press the ‘Y’ key to Save these changes to CMOS and exit

This way, your system’s BIOS gets reset to factory settings. In turn, your computer doesn’t hang when you see “verifying DMI pool data” message.

5. Set the Drive Detection to ‘Auto’ in BIOS Setup

If you enable Auto Detect Drives on the BIOS Setup, your computer doesn’t get stuck while verifying DMI pool data.

The steps to do this are simple.

Open the BIOS Setup as illustrated in #4
Use the arrow keys to select Standard CMOS Settings in the Setup
Press the Enter key
Use the arrow keys to reset all four settings selections to ‘AUTO’
These selections include – Primary Master, Secondary Master, Primary Slave and Secondary Slave
Press the Enter key only after you set each of these to AUTO mode
Go back to the BIOS menu
Find an option that says – Auto Detect Drives
Once you select this option, keep pressing the Enter key repeatedly till the detection gets complete
Use the arrow keys again to select ‘Save Settings and Exit’

Now, your system reboots. And, as a result, your computer doesn’t hang when you see ‘Verifying DMI pool data’ message.

6. Use a Bootable Recovery USB Drive

When you use a bootable recovery USB drive, you can run a boot sequence and re-configure your computer to default settings.

This is a reliable way to fix the issue, provided that your bootable recovery USB drive isn’t overused or corrupted,

Here’s how you go about it:

Restart your computer
The first startup screen appears
Here, you press the setup key
F1, F2 or X is the setup key for the majority of systems
Make sure you press the setup key within a second
Tap the keys “Del” or “F2” repeatedly to enter the BIOS setup menu
In some computers, you can enter the setup menu by pressing “F8”, “F10”, “Esc” or “Tab” keys
Your screen displays – BIOS SETUP UTILITY – page
Use the arrow keys to select the BOOT tab
You’ll see the USB drive in Removable Disks option connected to the computer
Move the USB drive to the first position in the list
Likewise, move the hard drive to the top of the boot sequence list
Press F10 key to save and exit

Let your computer reboot with the USB drive. All your data gets recovered and restored. This allows your computer to prevent hanging while verifying DMI pool data.

Read Next:

What To Do When Your PC Hangs At Verifying DMI Pool Data?