Of all the innumerable little acronyms that pepper tech talk, UX – user experience – is the one most widely thrown around today. Long gone are the days when software and hardware engineers in the computing sphere produced their wares primarily for the consumption of fellow geeks behind the back of a bewildered and suspicious general public. There’s a powerful computer in everyone’s pocket now, and we expect it to do what we tell it to do. That’s where UX comes in.
Inconveniently, it’s one of the hardest thingsto distil into a perfect science. Psychology, ergonomics and other disciplines have a lot to say on the subject, of course, but the picture they all paint is one we recognise anyway. We, as individuals, have only the vaguest idea of why we respond the way we do to things. So it is with UX – we don’t know why a well-designed interface works; only that it does. More significantly, we know when it doesn’t work.
The unstoppable rise of touch-screen devices presents new challenges and opportunities for UX. Using a touch-screen is undoubtedly more directly intuitive than the old mouse/keyboard combo: all the magic that happens between input and output is now quite literally transparent. But difficulties have nonetheless arisen. Substituting a finger for a mouse is easy enough, but the speed and responsiveness of a keyboard – for typing and for shortcuts alike – is harder to replace.
This is why user interface design on newer touch-screen devices has increasingly focused on a more sophisticated means of interaction –greater varieties and combinations of multi-touch gestures and swipes. The BlackBerry PlayBook is a good example: a relative latecomer to the tablet market, RIM aimed to retrieve the responsiveness of the old desktop peripherals for simple functions like task switching. BlackBerry PlayBook reviews have on the whole commended the introduction of new approaches to gestures – for instance, swiping out from the center to the bezel allows for interaction with an app in focus, while swiping from the outside in switches between tasks.
Changes of this kind can, of course, be initially disorienting to the end user. It’s a situation nobody wants in a competitive market place where customers often play with a device for a couple of minutes in the store before (whether they know it or not) making up their minds. The rewards of such modifications, however, are long-term. We all knowstories from the initial PC boom, of mystified individuals mistaking the mouse for a foot pedal and so on. Yet, in Western countries, at least, knowing better than this is simply a necessity for getting on in life, in whatever your field.
As mobile devices get more sophisticated, so will their users, and their expectations of UX. The Verge ‘s BlackBerry PlayBook review lauded the “basic ideas behind the Play Book OS — it’s a lot like web OS and that’s a very good thing from a usability standpoint.” It’s an interesting comparison: web OS is possibly the geekiest platform in the mobile OS market. As time goes on, not only will ease and intuitiveness be expected in UX, but the power of gestures will undoubtedly come to be respected too.
